The Evolution of Supply Chain Jobs in the Digital Era
In today's rapidly changing world, the underpinnings of the global economy – namely, the supply chain – are experiencing radical shifts,...
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Aug 7, 2023
Navigating New Horizons: The Evolving Challenges in the Video Games Industry in 2023
As the pixelated dawn of Pong gives way to the ultra-realistic landscapes of the modern era, the video games industry has grown...
Aug 7, 2023
Staffing your Customer Care Center in 2023
In an era defined by rapid technological advancement and ever-evolving customer needs, there's one crucial component that remains...
Aug 4, 2023
Beyond Resumes: Innovative Hiring Techniques for Identifying Customer Service Talent
As companies adapt to the changing dynamics of the business landscape, hiring strategies are also evolving. Companies are continually...
Aug 3, 2023
Impact of Emotional Intelligence in Customer Service: How to Assess & Hire Emotionally Intelligence
In today's competitive business landscape, customer service has become a critical differentiator for companies striving to retain loyal...
Aug 2, 2023
Top Trends Revolutionizing Customer Service Departments in 2023: Embracing Change
Written by Shane Shown, CEO of Nxt Level In an era of rapidly evolving technology and customer expectations, customer service is...
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