Staffing your Customer Care Center in 2023
In an era defined by rapid technological advancement and ever-evolving customer needs, there's one crucial component that remains...
top of page
- Aug 4
Beyond Resumes: Innovative Hiring Techniques for Identifying Customer Service Talent
As companies adapt to the changing dynamics of the business landscape, hiring strategies are also evolving. Companies are continually...
- Aug 3
Impact of Emotional Intelligence in Customer Service: How to Assess & Hire Emotionally Intelligence
In today's competitive business landscape, customer service has become a critical differentiator for companies striving to retain loyal...
- Aug 2
Top Trends Revolutionizing Customer Service Departments in 2023: Embracing Change
Written by Shane Shown, CEO of Nxt Level In an era of rapidly evolving technology and customer expectations, customer service is...
- Aug 2
9 Questions to Ask When Evaluating Your Team
If you're evaluating an employee you need to consider the following: (1) Is the employee getting consistent results? 🏆: Motivated...
- Jul 14
The Pros and Cons of In-Office and Remote Work: Finding the Right Balance
In recent years, the way we work has undergone a significant transformation. The rise of technology and changing attitudes toward...
bottom of page